This Business Continuity Policy summarizes the approach used to keep Durgan Interact available and recoverable during operational disruptions, maintenance, infrastructure incidents or third-party service problems.
1) Purpose
The purpose is to reduce the effect of incidents on customers, users and recipients, protect critical interaction operations and restore service in a controlled way when interruptions occur.
2) Scope
The policy covers application availability, database and file availability, email sending dependencies, payment notice workflows, support access, backups, monitoring and operational communication.
3) Preventive measures
Durgan Interact applies reasonable preventive measures such as backup practices, access control, update management, monitoring of critical jobs, separation of production configuration from code and review of third-party service dependencies.
4) Backup and recovery
Data and file backups may be used to recover service after technical problems, data corruption or infrastructure incidents. Recovery time and data restoration may vary depending on the incident type, affected systems and third-party infrastructure.
5) Third-party dependency
The platform depends on infrastructure, email delivery, storage, domain, network and other technical services. Interruptions, quotas, policy changes or delivery problems in these services may affect Durgan Interact even when the application itself is operational.
6) Maintenance and communication
Planned maintenance may be performed for security, updates, performance or infrastructure needs. Important service changes or interruptions may be communicated through reasonable channels when practical and legally required.
7) No uninterrupted service guarantee
This policy describes the business continuity approach and does not guarantee uninterrupted or error-free operation. Specific service level commitments apply only if separately agreed in writing.